Returns & Refunds

Returns & Refunds Policy – Secretes Store

At Secretes Store, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our returns and refunds policy below.

1. Eligibility for Returns

We accept returns within 30 days of receiving your order, provided the following conditions are met:

• The item is unused, unwashed, and in its original condition.
• The item is in its original packaging, including all tags, labels, and accessories.
• Proof of purchase, such as an order confirmation email or receipt, is provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Clearance or final sale items.
• Personalized or custom-made products.
• Items damaged due to improper use or care.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for the return.
2. Our team will provide you with a return authorization and the return address.
3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to your original payment method within 7–10 business days.
• Any original shipping fees are non-refundable unless the return is due to our error or a defective item.

5. Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund instead.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

1. Check your bank account or payment method for pending transactions.
2. Contact your bank or payment provider, as processing times may vary.
3. If the issue persists, reach out to us at [email protected], and we’ll assist you.

8. Contact Us

For any questions or concerns about returns or refunds, please contact us:

Secretes Store
Email: [email protected]