1. What products does Secretes Store offer?
We specialize in high-quality blankets and pillows designed for comfort and style. Our collection includes a variety of materials, sizes, and designs to suit every taste.
2. Do you offer international shipping?
Yes, we ship our products worldwide. Shipping fees and delivery times vary depending on your location. Please check our shipping policy for more details.
3. What materials are your blankets and pillows made from?
Our products are crafted from premium materials such as cotton, microfiber, wool, and down alternatives. Each product description provides detailed information about the materials used.
4. How can I care for my blankets and pillows?
Care instructions are included on each product label and can also be found on the product pages of our website. Most of our items are machine washable, but please follow the specific instructions for the best results.
5. Can I return or exchange a product?
Yes, we accept returns and exchanges within 30 days of purchase. The item must be unused and in its original packaging. Please review our return policy for complete details.
6. How long does shipping take?
Standard shipping typically takes 7–14 business days, depending on your location. Expedited shipping options are also available at checkout.
7. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier’s site.
8. Do you offer discounts or promotions?
We occasionally run special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Check our payment methods page for more information.
10. How can I contact customer service?
For assistance, please email us at [email protected] or use the contact form on our website. Our team is available Monday to Friday from 9:00 AM to 6:00 PM (GMT).